Terms & Conditions

Brothers Sport

Brothers Sport (hereinafter referred to as “the Company”) is a trading name of Brothers Sport Pty Ltd, Registration Number 2003/012595/07 and is a registered member of ASATA (Association of South African Travel Agents). The Company possesses all licences and permits necessary to conduct business as a tour operator in South Africa.

Exclusion of Liability, Suppliers' Terms & Risk

The Company acts as an agent/broker in packaging tours and travel arrangements utilizing the products of various travel suppliers.

The Company makes every effort:

to engage quality suppliers among the airlines, hotels, tour operators and other service providers.

to ensure that the various services making up your tour will be carried out efficiently and as specified, it does not have direct control over the provision of services by suppliers and shall not be liable for any loss, damage, injury, additional cost, accident, delay, irregularity that may be occasioned by any error or default, act or omission of any supplier in carrying out the arrangements of any tour, or otherwise in connection therewith.

The Company also accepts no liability for changes, omissions or delays before or during the course of any tour occasioned by technical difficulties, weather conditions, strikes, war or unrest, communication breakdowns or events beyond the control of the Company. All expenses occasioned by such events, including but not limited to unscheduled extensions or curtailment of accommodation, changes to scheduled flights, additional air fares, telephone and meal costs, etc, will be for the customer's account.

If in the opinion of the Company the fulfillment of any tour is considered impossible, illegal or inadvisable because of weather conditions, unrest, strikes, war and/or any other adverse factors beyond the Company' control, the Company may at any time cancel such tour or what remains of it or make alterations to the route, accommodation, price and/or any other aspect thereof as it deems fit, and any losses and expenses resulting from such cancellation or alteration shall be for the account of the customer.

All bookings are subject to the terms and conditions specified by the supplier of the services which the customer contracts to in terms of the booking. The Company will provide on request, the identity of the supplier and such supplier's terms and conditions may include, but are not limited to, provisions regarding the cancellation fees or amendment fees applicable to confirmed reservations, refunds/no refunds for no-shows/unused services; late booking fees; baggage allowances; confirmation of flights, etc. In the case of airlines, the general cancellation fee applicable to tickets issued, is 25% (twenty five per centum); the typical baggage allowance 20kg; extension of ticket validity is not permitted and the customer must reconfirm his/her flight within 72 hours prior to departure.

Save in the event of severe misconduct or gross negligence by the Company, neither the Company nor its holding or parent company or representatives shall be liable for any loss, injury, death or damages, arising from any tour/travel package set out herein.

The Company will not be responsible for any charges that appear on a customer's credit card, nor accept responsibility for having any of these charges reversed or corrected upon the customer's return to their home country.

Tour Prices

Prices quoted by the Company are based on air fares (where included), hotel prices, land costs and rates of exchange at the date stated on any itineraries or advertising material. The Company reserves the right to adjust tour prices in accordance with increases in air fares, hotel rates and currency fluctuations. Any such adjustment must be advised in writing to the client.

All information contained in the Company's itineraries and price inserts are to the best of the Company's knowledge and belief true and correct, but the Company accepts no liability for any errors/inaccuracies contained therein.

Reservations

On confirmation of the booking the customer shall pay the Company a deposit of 10% of the total tour price. The balance owing on the invoice must be paid eight (8) weeks prior to departure. The Company reserves the right to cancel any reservation for which payment has not been made by due date in which event, any deposit paid will be forfeited to the Company. The price of land arrangements, can only be fixed once full payment is received by the Company. While the Company will make all reasonable effort to hold quoted pricing, pricing may be subject to subsequent increases. Air fares are subject to the prices and conditions quoted by the airlines and cannot be guaranteed by the Company.

Prices quoted do not include any items or services not specified in any itinerary. Typical items not included may be: airport taxes, costs of obtaining visas and passports, telephone calls, laundry, entertainment arrangements not shown in itinerary, meals and beverages and airfares (unless specified), or any other items of a personal nature.

Documentation is only prepared on receipt of full and final payment and completed booking form and travel declaration.

Payment and Penalty Fees

The Company will accept payment for all land arrangements in CASH ONLY. A cheque will constitute a cash payment. Acceptance of Credit Card payments is at the Company's sole discretion and is subject to a surcharge. Payment may also be made by direct bank transfer to the Company's bank account and proof of

Payment may also be made by direct bank transfer to the Company's bank account. A faxed or e-mailed proof of payment must accompany any such payment. Overseas clients must ensure that the Company receives into its bank account the full amount of rands as shown on any invoice received.

In the event of any reservation being completed less than 30 days prior to departure, the Company shall be entitled to levy a late reservation fee. The total price is due immediately on confirmation and is non-refundable.

In the event of the customers cancelling their reservation for any reason, such cancellation must be made in writing and in such instances cancellation charges will be levied in accordance with the maximum charges which can be imposed. From time of booking up to 30 days prior to departure, the deposit is forfeited and thereafter as follows:

• 29 to 22 days prior to arrival 10%of total tour price
• 21 to 15 days prior to arrival 30%of total tour price
• 14 to 7 days prior to arrival 50%of total tour price
• 6 to 3 days prior to arrival 65 % of total tour price
• 3 to 1 days prior to arrival 80 % of total tour price
• No show 100 %

Amendments and all cancellations en route must be made with the Company's overseas operators directly. Please note that en route cancellations and amendments may incur additional fees as determined by the Company's overseas operators. Any such amounts due as a result of amendments made directly with the Company's overseas principals are payable directly to them.

No refunds will be made for no-shows, or any unused services irrespective of whether they form part of the basic inclusive tour price, or whether they are in respect of pre-booked optional arrangements.

Hotels

The Company reserves the right to substitute hotels listed with others of a similar or higher category at no additional cost to the traveller, even after arriving in South Africa.

Special Requests

Special requests must be made at the time of booking. The Company will endeavour to comply with these requests, but cannot guarantee that such requests will be met. The Company also reserves the right to impose a charge for such requests.

Travel Documents, Passports, Visas, Vaccinations, Inoculations and Re-entry Permits and International Driver's Licences.

All travellers will be personally responsible for ensuring that they are in the possession of the correct documentation prior to their departure.

The Company shall not be responsible for any consequences whatsoever should the traveller fail to ensure that he/she has complied with the necessary health, passport, visa or re-entry permits requirements. Due to the constantly changing requirements of each country, the Company shall not be responsible or liable for any information, which it or its representative may furnish to the traveller in relation to the above.

Should the Company be required to courier documents; any costs incurred will be for the booking agent's account.

Insurance

The Company is available to assist the traveller obtaining travel insurance, on request.

Any instruction to obtain travel insurance, must be in writing and will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters issuing the policy of insurance. The traveller shall be solely liable to effect any separate insurance required for any risks so excluded. The Company shall not be responsible or liable:

• for any information which it or its representatives furnish in relation to travel insurance; or
• for filing/prosecuting a claim on the traveller's behalf against any insurer/underwriter who has issued a policy to the traveller;
• for any claim disputed/rejected by the insurers.

General Information

The Company shall not be bound by any representation, warranty, promise or the like not recorded herein or agreed to in writing. No representation, term, warranty or condition expressed or implied shall be considered to be or have been made or agreed or implied by reference to any other writing, advertisement or conversation.

No indulgence, which the Company may grant to any party, shall constitute a waiver of any of the rights of the Company who shall not thereby be precluded from exercising any rights against the customer and/or the traveller which may have arisen in the past or which might arise in the future.